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FAQ
What is VRoooom Technology?
VRoooom came about in 1999 as a result of the general industry
creating fragmented corporate web sites and intranets. Every firm
had a specialty, whether it was design, marketing, programming, or
hosting, each company had their niche and all of them were involved
in one web project. As you can remember, chaos and blame ensued since
all these firms had to work together and the client didn’t know
how to manage this new type of technology project.
VRoooom was created to transform those fragmented web companies
into departments under one company. By changing this model, we have
been able to completely assist our clients with their web software
project.
These services are offered in combination so our clients have a knowledgeable
consultant to help focus and centralize their needs. We provide an
integrated, timely, cost-effective solution for your technology projects.
I don't understand anything you are talking about, do
you have a glossary of terms?
To help everyone concerned, we have started a list of words used
in the technology field, along with a quick definition of that term
as concerns VRoooom. Feel free to look up definitions here
when you need to.
How do I get my own web address (www.yourbusiness.com)
and email setup?
Just email us the web address you would like and your email addresses
and we will let you know if the name is available. We will setup your
address and up to 20 emails for $15 and $9.95
per month. Click here to sign up.
You do not have to purchase any other services with us to get started.
What screen resolutions do you design web sites for?
Our web sites are first designed for 800x600 pixels and then we enhance
the site using code to adapt for all greater resolutions.
Some of our clients have dictated that we design for a certain resolution
based on their target audience, whether it is more or less advanced
than the general Internet public. In those cases we provide ample
explanations and accessible downloads to assist everyone in viewing
the web site optimally.
What browsers do you design for?
We typically develop for Internet Explorer, version 5.0
or greater. Over the years we have seen Netscape traffic over
all our clients drop to under 2%. In our initial design meeting
we discuss these issues and work with you concerning the right viewing
strategy.
We do create web sites that are compatible with every browser, but
with each benefit comes a limitation. For instance, if you want a
web site that contains the latest features and functionalities, then
it will have to be developed with language compatible with the latest
browsers and possibly not compatible with earlier versions.
What tools do you use?
We mostly design using Macromedia and Microsoft products. Using these
mainstream tools enable us to be flexible in hosting and database
applications. We always make sure your final product is exactly what
you want, whether its HTML, CFM, or PHP, you will have the
right code for your project.
What is your workflow process?
Due to our high volume of work and desire of building the best web
sites, we have used a true-tested production model to keep your costs
down, productivity high, and talent enriched for your project. For
example, our process for a web site design/development project would
be:
1) We have to understand your business,
your target audience and your preferences. Our
Web Site Worksheet
will help you determine that.
2) After receiving your initial contact e-mail, we will call you
to have a complete understanding of your requirements and goals.
3) After our initial scope meeting, we will submit our proposal
and explain how we set our price. Each module and/or service is
line-itemed so you have complete control over your project.
4) Once you accept the proposal and payment arrangements, we go
to work.
5) The first step is the creation of initial designs and/or software
flowchart. We usually create 2-3 designs and various color variations
so you have a complete variety from which to choose.
6) You can select an initial design that weve created or request
changes. Any changes at this point are at no additional charge to
you.
This process continues until you are completely satisfied with the
design. Upon approval, we will begin to convert the design into
workable web pages.
7) After the design is approved, our programmers will begin working
on any applications that you need. For example, you might need an
e-commerce application or a client web site for faster communication.
8) During this process and after the project is complete, you will
have the ability to preview your project by logging into our Client
Control Panel.
9) At completion, we setup a final meeting to discuss the site and
to make sure with you that everything is perfect. We either launch
the site at your approval, or make any minor fixes and go live at
that time.
10) Final payment is submitted after the site is live on the internet.
Your approval and site launch mark as your final acceptance of the
project. In most cases, we then move into hosting your site and
internet marketing.
11) After final payment is received, you may request to receive
all the files and code on a CD or we will upload the entire site
to your server for backup.
Do you host web sites?
Yes, we do. We’ve been hosting sites for over 4 years now. We
also host software and 3rd party applications. Clients also use us
to store important data offsite or use us as an offsite IT department
where we house their servers on our premises.
Which search engines do you submit to?
After the web site development is finished, we optimize the site so
that it can communicate with all search engines. Our marketing methods
enable your site to go out to all current search engines using a manual
and custom-automated process.
Can you write the text/copy for my web site?
We usually work off of all your current marketing materials and edit
that content so it is presentable for the web. However, we offer writing
and editing services if needed.
Do you assign a project manager to supervise the development
of a project?
Yes. Our project management style is slightly different than what
you’re used to in order to keep costs down, but it is effective.
We have learned that many project quality control members are better
than one project manager so your project goes through levels of scrutiny
from different backgrounds so we can see everything.
Don’t worry, you will only have one project contact person and
the owners are always available if you need to go straight to the
top.
What are your payment terms?
We require between 30% - 50% deposit to start working. The
remaining payments are either paid a certain project milestones or
upon completion.
After we have agreed on all details, we will either create an online
payment form through which you can pay with a credit card (Visa,
MasterCard or American Express) or we will mail an invoice.
If you are uncomfortable with providing your credit card information
online, you can also call us or wire transfer the money directly to
our account.
What is your policy regarding changes/revisions?
We try include all changes during the initial development contract
as long as those changes are done within our initial time estimate.
Extra Fees are usually a result of a change in project scope so whenever
those situations arise, we clearly redefine the scope and terms of
the project so we can move toward completion. We also ask for certain
approvals at stages of development in order for us to move into the
next phase of development. Once these approvals are made by you and
we have to go back to start over, then our hourly rate applies. We
rarely had to charge hourly for this situation in the history of our
Company! We provide amply time and apply many changes during each
phase of development so you feel thoroughly comfortable moving forward.
Whose copyright is the site once it's complete?
Once your site is finished and paid in full, it is all yours. There may be occasions
that your site will use a piece of software or application that we have spent tens or
hundreds of hours creating and in those cases you are granted a perpetual license to use
that software, but not to resell it. These applications will be identified in our first
meetings.
I need to hire VRoooom NOW! How do I start?
Basically, we need to know what you need. There are several ways to
contact us and share your requirements and specifications with us:
If you need a web site, this is a good place to start: Website worksheet.
If your project is more complex or you don’t have time now in
filling out long forms, you can also contact us here: General
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